Then try pairing again, if necessary run the Bluetooth Troubleshooter again.
If these fail try to Uninstall the Driver, restart PC to reinstall. Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.
Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button. Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current. Update the Sound driver from the PC or Device maker's Support downloads web page. Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.ĭo the same for the headset device and/or it's microphone. Right click Volume icon in System Tray at right end of task bar, Open Sound Settings, in dropdown menus at top make sure Headphones are selected.Īlso try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot. I will give you everything that's working for others with the known issues with Bluetooth and headsets: I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.